How do I get a complete DIscovery Bank Credit Card statement (from / to date)?

Item: Discovery Bank
Rating: 1
Author: Etienne van der Stockt

Does anybody know how pull a credit card statement from Discovery Bank? "All was well" until December 2019: all my credit transaction info (and other information like Miles) was available on Discovery's website and I could download the statement in "spreadsheet' format. In Dec 2019 I moved my Discovery card t o Discovery Bank and I now have to use the App on my cell phone. Discovery removed all credit transactions information from their website and I now can not download statements anymore. The app on the phone also does not have a "statement download" function. DIscovery Bank also stopped sending me statements each month. Does anybody know how I can get hold of a statement of my Discovery Visa Card transactions? I need this information because Discovery Insure keep on ignoring some of my Petrol transactions (which means that my petrol refund each month is incorrectly calculated) and Discovery Insure then wants a copy of my Credit Card Transactions. I therefore need a statement.

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Replies (1)

Discovery Bank's replyOfficial

29 Jan 2020, 16:25

Good day Etienne

Thank you for bringing your concerns to our attention.

Discovery Bank is a fully digital bank, which means you have a bank branch in the palm of your hand. We want clients to manage their money anywhere, at any time, but also give them a banking experience that is easy, safe and secure. The Discovery Bank app allows us to do just that. We’re focused on giving clients the best app experience for now.

You can access your Bank statements by following the below steps:

· Log in on the Bank app

· Select “more”

· Select “documents”

· Select “Inbox”

· Select “statements”

All account statements will be available; you may then select the required statement. Furthermore, you have the option to view, download or share statement. I.e. Send to email or whatsapp.

Furthermore, we have emailed you your last three months’ statements for your ease.

We currently do not have the option for you to download statements in CSV format on the Bank app. You would need to contact our bankers and they will generate and email the statement to you in CSV format.

We are constantly updating the Bank app with new features and updates, please keep an eye on our app and communication channels as we roll out more of these functions and app updates.

Kind regards

Neo Senwelo

Discovery Bank's reply29 Jan 2020, 16:25

Official