Horrifying experience! Digital banking was the worst idea ever!

What a horrifying experience! And you think dealing with a physical bank was a harrowing ordeal. Think again... Since the 23rd of June I have called Discovery Bank 9 times and logged 7 different queries to resolve one issue. Just one. Up to today, 27 June not a single reply or call or email. Nothing. With every call there are endless apologies and promises that a manager or agent will call me back by COB. Nothing. I asked the agent is there any person I can speak to in that department. NO Is there any email address I can use to get an answer. NO But they will log another query and ask another person to look into the previous query....

There is no physical building you can walk into to get help either. You are at the mercy of the call center that are operating at "Reduced capacity"

Dear Discovery Bank if you are using Hello Peter to resolve your queries, please close my credit card account. Immediately. Today. Account paid up and on zero balance. One of the many reference numbers : ***

Thank you for confirming that "digital banking" was the worst idea ever....