Horrific Service

Settled a small balance of R2200.00 Nov 2021, three months later i asked for my account to be closed as it wasn't being used. As per there request i had sent them a letter asking for the closure of account. 6 months later nothing has being done and i have being charge fees. Consultant after consultant promised that it will be sorted and the account will be closed and outstanding fees reversed. Got numerous calls from there legal dept asking for payment of fees, after promising that it will be sorted it was never done and i was noted as a bad payer on the Transunion Index. Spoke to the manager at Discovery and all he could say was sorry for the inconvenience. Still waiting on a manager to call me back.