Horrible service for platinum card account

<p>Upgraded from gold to a platinum card and received thris card today(After poor service from ccd couriers). On card it states 'your pin has been posted to you'. Phoned discovery platinum card department, was on hold for 8 minutes (Is this standard at discovery for a platinum department?) only to be told the post may take up to 14days. Alternatively they need to send a request to fnb to phone me and read my pin which will take 2 working days. Was put on hold once again to go to this department and after 5minutes of waiting I opted out. Please sort out your systems! I did not create a new account, I upgraded and I used my old card on a daily basis. They also told me my old card obviously cant be used anymore. Please get someone to call me immediately with a solution otherwise i will take my business to a platinum card service that provides a good service. Dont even bother to tell me about the online option, it does not work!</p>