HORRIBLE SERVICE- DISCOVERY BANK!!!!!!!
I am absolutely livid with the horrible service I am getting from Discovery Bank!!! There was *****ulent activities on my account The money was taken off my account from AMERICA!!! Discovery refuses to pay my money back and simply says they cannot take liability for the missing money as the money was taken via Apple pay and because I cannot prove that I gave out my details!! Why would I give my banking details out to anyone let alone strangers??? They say that a Vodacom link was sent to my phone number and that I had to open the link and requested a OTP sent to my number by Discovery..... I have not opened any link.... I have a Cellphone contract with MTN and a MTN phone number, why would I open up a vodacom link to redeem Voda points???? I will not be accepting this, I want my money back. I have already contacted the Ombudsman and will be taking this further!!!! So disappointed in this Bank, absolutely pathetic and I will be closing my account with them. Whenever I phoned to query the ***** case, there would be a RUDE agent on the other side of the line, they do not handle their customers with any respect!!!!!
Thank you for reaching out.
I can see you have already spoken to a ***** Investigator this morning and your ***** case has been pended as we are waiting for the OTP validation.
The team will reach out to you directly as soon as feedback is received.
Kind regards
Nkhensani
Thank you for reaching out.
I can see you have already spoken to a ***** Investigator this morning and your ***** case has been pended as we are waiting for the OTP validation.
The team will reach out to you directly as soon as feedback is received.
Kind regards
Nkhensani
Please note I would also like clarification on what exactly happened as I am getting 2 different versions, the 1st agent told me my card was cloned and the agent of this morning told me the money was taken via the Apple Pay app, so which one is it????
Please note I want my money back, every last cent. I have already lodged a complaint with the Ombudsman and have already received a reference number from them, I will not let this go as I know for a fact that I did not open up ANY link or entered any OTP on any website on my phone.
Please note I would also like clarification on what exactly happened as I am getting 2 different versions, the 1st agent told me my card was cloned and the agent of this morning told me the money was taken via the Apple Pay app, so which one is it????
Please note I want my money back, every last cent. I have already lodged a complaint with the Ombudsman and have already received a reference number from them, I will not let this go as I know for a fact that I did not open up ANY link or entered any OTP on any website on my phone.
The ***** department will be able to confirm everything once they have come to a conclusion on your case.
Kind regards
Nkhensani
The ***** department will be able to confirm everything once they have come to a conclusion on your case.
Kind regards
Nkhensani
