Horrible service and lies

I am very disspaointed with the incompetance from my bank.

I sent through my Sars forms for my tax return and Sars has been trying to pay me but they sent me a letter saying that DISCOVERY BANK is rejecting my payment and sending it back to Sars.

When i call in to get help or reasons for this i am met with the worst customer service.

The consultant , Banker - Letta, gave me a generic response and said that the bank and sars are currently liasing to sort out the issue , when i asked for proof she:

1. sent me a generic screenshot of a FAQ document they use for calls 2, when probing for proper service , she tells me that is what Sars sent to them to tell everyone. 3. when asked what is the next steps i can do for proper service she put me on hold to speak to her manager. 4. she then came back to tell me that the manager said they need permission for the "exec" to send a letter stating that they are not the problem and Sars is. 5. i then had to demand to speak to her manager , which took forever

Once her manager came on (with an attitude) 1. was told that we cannot be included in emails with requests to these "execs" 2. and proceeded to still drag out the convo with no solution

The manager called me back to ask me to send the letter from Sars, now ask yourself: 1. if this bank is knowingly aware of the problem why would they now, after me complaining, need to see the issue that Sars claimed 2. why did they give me FAQ's from the start 3. why am i still sitting without a solution and without my money

I dont think my case is generic or a Frequently asked question, but was treated as if i dont pay my bank fees monthly for proper service. HORRIBLE HORRIBLE SERVICE