Horrible Service and Extreme Delays from Discovery Bank

I have been treated absolutely horribly as an international client of Discovery Bank. For the second consecutive month, I am facing extreme delays in transferring my money from Dubai to South Africa. These delays have caused missed debit orders and significant financial stress.

Last month, my funds took nearly a month to reflect in my account. Now, with my current transfer, the funds have been with Discovery since 10th December, as confirmed by my bank in Dubai. It is now 16 days later, and I am still waiting for the funds to be credited to my account.

I have sent numerous complaints to Discovery’s general complaints email address, but there has been no resolution or feedback. Previously, I also spent money on international calls, contacting Discovery three times, with each call lasting over 30 minutes. Each time, I was not given the name of the agent or any means of follow-up. No one took responsibility for resolving the issue, and I was left hanging.

The fact that I am facing this same issue for the second month in a row is shocking and completely unacceptable. The service and treatment I have received have been horrific, and I cannot believe this is the standard of a bank that claims to be the #1 rated bank in South Africa.

I will be publicly voicing my concerns to my network in Dubai and South Africa. I also plan to escalate this matter to newspaper sources to expose the gross inefficiency and lack of accountability I have experienced.

I strongly caution others to reconsider banking with Discovery if this is how they treat their clients.