TS
Thembi S
1 reviews | Active since Nov 2024
07 Nov 2024, 13:46
Horrible service
I have been locked out of my banking app for over 2 months now. Each time I call they say they are "escalating" the matter and that it takes time. However to be left without access to my account for this long through no fault of my own is completely unfair. I'm ready to close my account and cut ties.
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Replies (1)
Discovery Bank's replyOfficial
07 Nov 2024, 17:41Hi Thembi,
Thank you for reaching out to us.
We apologize for the delay regarding this and the inconvenience that this may have caused.
Our team has confirmed that your details have been updated. Please try to log in to the bank app, and let us know if you experience any further issues.
Regards,
Jabulile
Thank you for reaching out to us.
We apologize for the delay regarding this and the inconvenience that this may have caused.
Our team has confirmed that your details have been updated. Please try to log in to the bank app, and let us know if you experience any further issues.
Regards,
Jabulile
Discovery Bank's reply07 Nov 2024, 17:41
Official
Hi Thembi,
Thank you for reaching out to us.
We apologize for the delay regarding this and the inconvenience that this may have caused.
Our team has confirmed that your details have been updated. Please try to log in to the bank app, and let us know if you experience any further issues.
Regards,
Jabulile
Thank you for reaching out to us.
We apologize for the delay regarding this and the inconvenience that this may have caused.
Our team has confirmed that your details have been updated. Please try to log in to the bank app, and let us know if you experience any further issues.
Regards,
Jabulile