horrible service

Worst service I've ever received from a bank, when open an account with them everything is done in a few minutes. phone call, signing up and card gets delivered in a few days. try closing their expensive account you get charged an arm and both legs. I really don't understand how difficult is it to close an account and why it must take more than 30 days. on the 22nd of July paid full amount of R30 000 and requested my suit account to be closed due to very high interest rate being charged on this account. the consultant that I spoke to said the account will be closed within 5 working days however on the 1st of August an amount of R538.41 was charged as interest and bank charges to the account I requested to be closed. when I quire this I was told the money will be reversed and account will be closed (call ref ***) on the 2nd of Aug I get a letter to pay R571.00 before the 4th for the account to be closed or interest will be charged still on this account. after several calls (call ref ***) promised to follow up on this and come back to me within 48hours. today is the 5th of Aug this case is still pending.