KM
Kgaugelo M
1 reviews | Active since Feb 2021
03 Dec 2024, 14:22
Horrible service
Its been two weeks since I opened the Discovery bank transaction account and till this day I have NOT been assisted. Called them umpteen times and the last time which was yesterday I was told they will call me back but nothing has been communicated from their side. I'm not at all impressed with their poor customer service
Helpful (0)
Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
03 Dec 2024, 14:55Hi Kgaugelo
We apologize for any inconvenience that this may cause and hope you can grant us the opportunity to prove that there are better experiences to be had with us.
The team that has been working on your case has requested that you upload additional proof of identity such as a driver's license or a passport, for you to be able to continue with your account application.
Regards
Tsholofelo
We apologize for any inconvenience that this may cause and hope you can grant us the opportunity to prove that there are better experiences to be had with us.
The team that has been working on your case has requested that you upload additional proof of identity such as a driver's license or a passport, for you to be able to continue with your account application.
Regards
Tsholofelo
Discovery Bank's reply03 Dec 2024, 14:55
Official
Hi Kgaugelo
We apologize for any inconvenience that this may cause and hope you can grant us the opportunity to prove that there are better experiences to be had with us.
The team that has been working on your case has requested that you upload additional proof of identity such as a driver's license or a passport, for you to be able to continue with your account application.
Regards
Tsholofelo
We apologize for any inconvenience that this may cause and hope you can grant us the opportunity to prove that there are better experiences to be had with us.
The team that has been working on your case has requested that you upload additional proof of identity such as a driver's license or a passport, for you to be able to continue with your account application.
Regards
Tsholofelo
KM
Kgaugelo M's updateReviewer Update
03 Dec 2024, 16:32I uploaded my documents and the million times I called I made it clear that I don't have a license or passport and that my id is a green book id. The 5th consultant advised it was escalated because as per the system I need to scan the back of my license or passport
KM
Kgaugelo M's update03 Dec 2024, 16:32
Reviewer Update
I uploaded my documents and the million times I called I made it clear that I don't have a license or passport and that my id is a green book id. The 5th consultant advised it was escalated because as per the system I need to scan the back of my license or passport
Discovery Bank's replyOfficial
11 Dec 2024, 08:02Hi Kgaugelo
Our Banking app is designed to scan the smart ID card and if you are scanning the green ID book it is required that you provide additional proof of identity, such as a passport or drivers license.
You will not be able to proceed with the application if you don't scan a smart ID card or provide additional documents.
Regards
Tsholofelo
Our Banking app is designed to scan the smart ID card and if you are scanning the green ID book it is required that you provide additional proof of identity, such as a passport or drivers license.
You will not be able to proceed with the application if you don't scan a smart ID card or provide additional documents.
Regards
Tsholofelo
Discovery Bank's reply11 Dec 2024, 08:02
Official
Hi Kgaugelo
Our Banking app is designed to scan the smart ID card and if you are scanning the green ID book it is required that you provide additional proof of identity, such as a passport or drivers license.
You will not be able to proceed with the application if you don't scan a smart ID card or provide additional documents.
Regards
Tsholofelo
Our Banking app is designed to scan the smart ID card and if you are scanning the green ID book it is required that you provide additional proof of identity, such as a passport or drivers license.
You will not be able to proceed with the application if you don't scan a smart ID card or provide additional documents.
Regards
Tsholofelo
KM
Kgaugelo M's updateReviewer Update
12 Dec 2024, 08:29Y'all should have just stated that you serve those with passports and smartcard id ONLY, instead of giving me the run around yet your system verified my id. Your service is beyond horrible
KM
Kgaugelo M's update12 Dec 2024, 08:29
Reviewer Update
Y'all should have just stated that you serve those with passports and smartcard id ONLY, instead of giving me the run around yet your system verified my id. Your service is beyond horrible