Horrible nonsense bank

Horrible experience with them, no communication with clients or whatever. When you call it’s like the consultant is rushing to hang up the call . No proper details. My whole profile is paused , I called them they are telling me about overdrawn what what, the other consultant is telling me about ***** what ***** because I haven’t even gotten any information regarding that. It’s really frustrating because I’m receiving child grant , R350 grand and my stipend so where’s the ***** there I hate this bank,