Horrible, horrible, horrible experience

I refer to the below quoted text (broken promise). I have been told more than ten different stories regarding my Comair refund for tickets booked with vitality discount on Kulula for September 2022. Everything I have been told so far by the call centre is not consistent with what is being advertised on the Discovery Vitality website. Please read your below FAQ's very carefully before repeating them back to me. I did everything and still no refund. The people keep telling stories and cannot give any cer*****y and clarity on refund. Will I have to keep calling for a refund every week? How do expect to retain customers with this level of service? Seriously? Please someone do something to get my refund. Do not just tell stories that sound thumbsucked by the way, get things done please man. Aside from having Discovery medical aid, life insurance, investment AND a vitality member, one still felt forced to join the bank in order to get a refund. Now that I have joined the bank, not there is no service or delivering on promises. This is just so bad.

"Frequently Asked Questions regarding Comair refunds and general travel queries:

What if I don't have a Discovery Bank account?

A Discovery Bank account (including the newly available Ðiscovery Account at zero monthly fees) is a pre-requisite for the refund to be made. Affected Vitality members who are not Discovery Bank clients, can open any Discovery Bank account by downloading the Discovery Bank app before 30 June 2022 in order to facilitate the refund, which will then take place the following Wednesday.

I'm still waiting for my flight refund, when will I receive this?

We have already refunded our eligible Vitality members for bookings made on kulula.com or the Vitality Travel platform, for flights from 1 June 2022 onwards into their Discovery Bank account. Should you have not received your refund as yet, please contact Vitality on ***select option 2 and then option 1 for Travel.."