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Njabulo S

1 reviews | Active since Jun 2015

12 May 2025, 10:50

Horrible experience with Discovery Bank

On the the 5th of February 2025, an error occurred when I tried to buy one OTT voucher, which made multiple of 6 (R400×6=R2400) amounts deducted on my account. It took Discovery over 2 months to refund my money but they didn't do a full refund only R1600 returned and 1× R400 voucher which was invalid (Has no value)👹. So I have been back and forth with them asking for my R800 refund. They keep telling me they waiting for Stella(voucher provider) to give the a feedback. I mean for 4 months, really? Why can't the bank refund me coz the technical issue occurred on their app, it wasnt my fault!! This is unacceptable. I gave then an option to either credit my account back or give me 2× valid vouchers but no they do not care. It may be peanuts but R800 is a lot to let it go just like that. Their executives also do not care, bunch of ****s, they never called once. How can a complaint case be closed when issue has not been fully resolved??

I have been a Discovery member for the past 13 years. Bank experience has been nothing but pathetic!!

I have never had such issues with other banks I use. Discovery you can do better! Just pay back my R800 to my account and stop telling me about feedbacks from Stella. I gave you enough time to resolve this issue but you seem to not care!!

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Replies (2)
NS
Njabulo S's update12 May 2025, 11:11
Reviewer Update
Same response all the time. No one ever reached to me. Just pay my R800 back to account. I'm tired of being told to wait for a feedback. For 4 months?? Ay no Khensani. Disgusting service
NS
Njabulo S's update12 May 2025, 11:34
Reviewer Update
Above, I wrote that a full amount wasn't refunded. R800 is still owed!!! Nombu (consultant that helped me today) did log another complaint with exec, the incompetency is shocking from your complaint department. How can a case be closed, while issue hasn't been fully resolved?? The complaint department didn't even contact to confirm everything was in order!! How many times should I call and and write emails for a mere R800 to be returned back to my account. Why does it even need a client to even log a complaint when your system should actually pick up a fault on its own and automatically return funds? Are you telling me your bank system is not that advanced?

They closed a case but issue wasn't fully resolved.