SW
Susan W
1 reviews | Active since Sept 2017
31 Jul 2019, 11:18
Horrible experience
Really unacceptable service, next time when you roll out a behavioural bank make sure you are system ready and customer service conscious. After 4 calls, and numerous emails I receive an email to state that I should have received a Healthy Food benefit card with my new credit card, this helps.? Do not try to call them, 12 minutes and still wating
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Replies (1)
Discovery Bank's replyOfficial
01 Aug 2019, 08:22Hi Susan W
Thank you for bringing this matter to our attention.
As per your discussion with Thandeka, we have escalated the delivery of your Healthy Food Card.
Regards
Jaco
Thank you for bringing this matter to our attention.
As per your discussion with Thandeka, we have escalated the delivery of your Healthy Food Card.
Regards
Jaco
Discovery Bank's reply01 Aug 2019, 08:22
Official
Hi Susan W
Thank you for bringing this matter to our attention.
As per your discussion with Thandeka, we have escalated the delivery of your Healthy Food Card.
Regards
Jaco
Thank you for bringing this matter to our attention.
As per your discussion with Thandeka, we have escalated the delivery of your Healthy Food Card.
Regards
Jaco