Horrible Customer Service!!!!

I settle my credit card on 01 March 2020, but the collections manager still has a lock on my account even after bringing it up to date. I called on 05 March and was told they would look into it and would get back to me which didn’t happen.

On 12 March I called again and spoke to a collections consultant who told me that the manager had already spoke to me which I told her had not happen and I was calling again because no one has bothered to get back to me. She told me the message would be passed onto the collections manager and would get back to me which obviously has not happened.

This week I was charged with monthly account fees and interest on arrears. How is this possible when I firstly am not using the account and how can I be charged interest when I’ve settled my account!

I would like for discovery to close my account!! This is horrible service and you do not appreciate your clients. I will be moving to Nedbank as I can no longer out up with the lack of service delivery!!!!!!