SZ
Simangele Z
1 reviews | Active since Mar 2012
02 Feb 2024, 15:48
Horrible communication from this bank
Seems the people managing the social media accounts are there to play, especially on X (former Twiter). I've asked about my card which Discovery said will be deliver today but they ignore serious enquiries, all they care about is people tweeting about their love for the bank. If they are not willing to resolve issues then fine, I'll close the account & leave them in peace. Also, the only way to contact this bank is by phoning in, we also work, hire people to respond to emails & chat channels. Futuristic bank with ancient methods of communication.
Helpful (0)
Replies (12)0
Replies (12)SZ
Simangele Z's updateReviewer Update
06 Feb 2024, 14:25So I must come to this platform every time I have an enquiry because your agents are busy chasing clout?
Do you know that I they told me to call DSV myself? I'm gonna close this account.
Do you know that I they told me to call DSV myself? I'm gonna close this account.
SZ
Simangele Z's update06 Feb 2024, 14:25
Reviewer Update
So I must come to this platform every time I have an enquiry because your agents are busy chasing clout?
Do you know that I they told me to call DSV myself? I'm gonna close this account.
Do you know that I they told me to call DSV myself? I'm gonna close this account.
Discovery Bank's replyOfficial
06 Feb 2024, 14:39I do apologise for that inconvenience.
Would you like me to help with your account closure request?
Regards
Girshwin
Would you like me to help with your account closure request?
Regards
Girshwin
Discovery Bank's reply06 Feb 2024, 14:39
Official
I do apologise for that inconvenience.
Would you like me to help with your account closure request?
Regards
Girshwin
Would you like me to help with your account closure request?
Regards
Girshwin
SZ
Simangele Z's updateReviewer Update
06 Feb 2024, 14:56Yes please. Thanks.
SZ
Simangele Z's update06 Feb 2024, 14:56
Reviewer Update
Yes please. Thanks.
SZ
Simangele Z's updateReviewer Update
06 Feb 2024, 15:00This one: ***
SZ
Simangele Z's update06 Feb 2024, 15:00
Reviewer Update
This one: ***
SZ
Simangele Z's updateReviewer Update
08 Feb 2024, 10:33May I have an update on the closing of the account that you asked if you can help with
SZ
Simangele Z's update08 Feb 2024, 10:33
Reviewer Update
May I have an update on the closing of the account that you asked if you can help with
SZ
Simangele Z's updateReviewer Update
12 Feb 2024, 11:31Hi Discovery peeps,
" I do apologise for that inconvenience.
Would you like me to help with your account closure request?
Regards
Girshwin "
The account is still not closed.
" I do apologise for that inconvenience.
Would you like me to help with your account closure request?
Regards
Girshwin "
The account is still not closed.
SZ
Simangele Z's update12 Feb 2024, 11:31
Reviewer Update
Hi Discovery peeps,
" I do apologise for that inconvenience.
Would you like me to help with your account closure request?
Regards
Girshwin "
The account is still not closed.
" I do apologise for that inconvenience.
Would you like me to help with your account closure request?
Regards
Girshwin "
The account is still not closed.
SZ
Simangele Z's updateReviewer Update
05 Mar 2024, 14:05Even if t's 9 working days, it has passed...and the account has not been removed.
SZ
Simangele Z's update05 Mar 2024, 14:05
Reviewer Update
Even if t's 9 working days, it has passed...and the account has not been removed.
SZ
Simangele Z's updateReviewer Update
11 Mar 2024, 08:45Discovery peeps - You have not closed this account but you now keep adding charges, isn't this robbing me of my money???????
SZ
Simangele Z's update11 Mar 2024, 08:45
Reviewer Update
Discovery peeps - You have not closed this account but you now keep adding charges, isn't this robbing me of my money???????
SZ
Simangele Z's updateReviewer Update
12 Mar 2024, 18:25" Hi Simangele
Thanks for your patience in dealing with this matter.
I have escalated this case to our account closure team on case ***9.
Please allow our team 8 days to complete this request for you.
Regards
Girshwin"
*This was on 19 February, Discovery do you want to close the Gold Transactional account that you said you will help me with, or you will carry on adding fees?
Thanks for your patience in dealing with this matter.
I have escalated this case to our account closure team on case ***9.
Please allow our team 8 days to complete this request for you.
Regards
Girshwin"
*This was on 19 February, Discovery do you want to close the Gold Transactional account that you said you will help me with, or you will carry on adding fees?
SZ
Simangele Z's update12 Mar 2024, 18:25
Reviewer Update
" Hi Simangele
Thanks for your patience in dealing with this matter.
I have escalated this case to our account closure team on case ***9.
Please allow our team 8 days to complete this request for you.
Regards
Girshwin"
*This was on 19 February, Discovery do you want to close the Gold Transactional account that you said you will help me with, or you will carry on adding fees?
Thanks for your patience in dealing with this matter.
I have escalated this case to our account closure team on case ***9.
Please allow our team 8 days to complete this request for you.
Regards
Girshwin"
*This was on 19 February, Discovery do you want to close the Gold Transactional account that you said you will help me with, or you will carry on adding fees?
Discovery Bank's replyOfficial
13 Mar 2024, 08:27Hi Simangele
So sorry for my delay in getting back to you.
I will check with our account closure team as to why your account has not yet been closed.
Regards
Girshwin
So sorry for my delay in getting back to you.
I will check with our account closure team as to why your account has not yet been closed.
Regards
Girshwin
Discovery Bank's reply13 Mar 2024, 08:27
Official
Hi Simangele
So sorry for my delay in getting back to you.
I will check with our account closure team as to why your account has not yet been closed.
Regards
Girshwin
So sorry for my delay in getting back to you.
I will check with our account closure team as to why your account has not yet been closed.
Regards
Girshwin
SZ
Simangele Z's updateReviewer Update
16 Mar 2024, 15:57"Hi Simangele
So sorry for my delay in getting back to you.
I will check with our account closure team as to why your account has not yet been closed.
Regards
Girshwin"
Hope everyone gets to see how useless Discovery is. They are going to return to me in April again with apologies & no action taken
So sorry for my delay in getting back to you.
I will check with our account closure team as to why your account has not yet been closed.
Regards
Girshwin"
Hope everyone gets to see how useless Discovery is. They are going to return to me in April again with apologies & no action taken
SZ
Simangele Z's update16 Mar 2024, 15:57
Reviewer Update
"Hi Simangele
So sorry for my delay in getting back to you.
I will check with our account closure team as to why your account has not yet been closed.
Regards
Girshwin"
Hope everyone gets to see how useless Discovery is. They are going to return to me in April again with apologies & no action taken
So sorry for my delay in getting back to you.
I will check with our account closure team as to why your account has not yet been closed.
Regards
Girshwin"
Hope everyone gets to see how useless Discovery is. They are going to return to me in April again with apologies & no action taken
SZ
Simangele Z's updateReviewer Update
19 Mar 2024, 20:38Let me tell you what happened as I've had to call in since you guys are useless. The first request to cancel was auto-cancelled, as to why, clearly to continue charging me for an account thay should be closed. I'm now going to write to the ombudsman as I will not be ****med by Discovery
SZ
Simangele Z's update19 Mar 2024, 20:38
Reviewer Update
Let me tell you what happened as I've had to call in since you guys are useless. The first request to cancel was auto-cancelled, as to why, clearly to continue charging me for an account thay should be closed. I'm now going to write to the ombudsman as I will not be ****med by Discovery