SS
Storm S
1 reviews | Active since Aug 2022
21 Feb 2025, 18:16
Horrible client experience Bonolo
Worst possible service ever. I have had calls dropped on me by customer service agents, have been given several reference numbers. Have been told the manager will get back to me and no one ever gets back to you. The last interaction i had with the agent Bonolo was the worst ever and led me to write this review. She dropped the line on me and completely ignored my request. As someone who works for a competitive bank, i can assure discovery will never come close. I will use all the resources at my employer to encourage the downfall of discovery.
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Replies (1)Discovery Bank's replyOfficial
21 Feb 2025, 18:26Hi Storm,
Thank you for reaching out to us.
I apologize for your recent experience with our service while trying to resolve this matter. This is not the level of service we strive to provide for our clients.
I will look into this and provide you with feedback.
Regards,
Jabulile
Thank you for reaching out to us.
I apologize for your recent experience with our service while trying to resolve this matter. This is not the level of service we strive to provide for our clients.
I will look into this and provide you with feedback.
Regards,
Jabulile
Discovery Bank's reply21 Feb 2025, 18:26
Official
Hi Storm,
Thank you for reaching out to us.
I apologize for your recent experience with our service while trying to resolve this matter. This is not the level of service we strive to provide for our clients.
I will look into this and provide you with feedback.
Regards,
Jabulile
Thank you for reaching out to us.
I apologize for your recent experience with our service while trying to resolve this matter. This is not the level of service we strive to provide for our clients.
I will look into this and provide you with feedback.
Regards,
Jabulile
