Horrible Bank and service

I cannot access my banking app ,a previous account was never closed as instructed . I wanted to open a new account ,did the online application ,was given the discovery black suite option ,asked to be called . still not assisted ,cannot get into the banking app to pay the arrears on the old account . they keep telling me they are awaiting feedback from a manager . how does it take more than a week to assist ,never have I ever received such terrible service from a bank !!!!! I just wanted a bank account !!!! how difficult is that ? I was even willing to pay the arrears even though it was NOT my fault . On the brighter side FNB was more than willing to assist and I am now a FNB client . Will be canceling my car Insurance as well with discovery . I usually don`t leave reviews like this but I have to warn other people . Take your bank account and shove it .