RK
Reuben K
1 reviews | Active since Feb 2021
24 Jan 2022, 09:44
Horrible
I submitted an instruction to cancel my credit card on the 29th of December with the plan to keep my bank account active.
It was never done.
So today I cancelled my whole account, since basic instructions cannot be carried out, but I have to wait 8 days now????
Do you guys understand you are blocking another account I am trying to open with another bank because you fail to follow a request?
Helpful (0)
Replies (5)0
Replies (5)
Discovery Bank's replyOfficial
24 Jan 2022, 10:01 Hi Reuben Thanks for reaching out to us. Please note that we have escalated your query to the relevant team for urgent assistance. Feedback will be provided to you directly. For any future queries, please reach out to us again or contact our bankers on ***, and we’ll gladly assist. Regards Thuli
Discovery Bank's reply24 Jan 2022, 10:01
Official
Hi Reuben Thanks for reaching out to us. Please note that we have escalated your query to the relevant team for urgent assistance. Feedback will be provided to you directly. For any future queries, please reach out to us again or contact our bankers on ***, and we’ll gladly assist. Regards Thuli
RK
Reuben K's updateReviewer Update
25 Jan 2022, 13:42I got a call yesterday that confirmed the card will be closed and agreed to at least keep my account open.
But the card IS STILL NOT CANCELLED.
I am at the point again to just cancel everything I have with discovery.
But the card IS STILL NOT CANCELLED.
I am at the point again to just cancel everything I have with discovery.
RK
Reuben K's update25 Jan 2022, 13:42
Reviewer Update
I got a call yesterday that confirmed the card will be closed and agreed to at least keep my account open.
But the card IS STILL NOT CANCELLED.
I am at the point again to just cancel everything I have with discovery.
But the card IS STILL NOT CANCELLED.
I am at the point again to just cancel everything I have with discovery.
Discovery Bank's replyOfficial
25 Jan 2022, 14:15Thank you for providing us with this insight. We have referred the query back to the relevant team for further assistance. Feedback will be provided to you directly. For any future queries, please reach out to us again or contact our bankers on ***, and we’ll gladly assist. RegardsThuli
Discovery Bank's reply25 Jan 2022, 14:15
Official
Thank you for providing us with this insight. We have referred the query back to the relevant team for further assistance. Feedback will be provided to you directly. For any future queries, please reach out to us again or contact our bankers on ***, and we’ll gladly assist. RegardsThuli
RK
Reuben K's updateReviewer Update
30 Jan 2022, 15:22@Discovery.
Please get someone to call me on monday 31 Jan. I am closing everything. Card is STILL ACTIVE.
Please get someone to call me on monday 31 Jan. I am closing everything. Card is STILL ACTIVE.
RK
Reuben K's update30 Jan 2022, 15:22
Reviewer Update
@Discovery.
Please get someone to call me on monday 31 Jan. I am closing everything. Card is STILL ACTIVE.
Please get someone to call me on monday 31 Jan. I am closing everything. Card is STILL ACTIVE.
Discovery Bank's replyOfficial
17 Feb 2022, 10:16According to our systems your account has been terminated. For any future queries, please reach out to us again or contact our bankers on ***, and we’ll gladly assist.
RegardsThuli
RegardsThuli
Discovery Bank's reply17 Feb 2022, 10:16
Official
According to our systems your account has been terminated. For any future queries, please reach out to us again or contact our bankers on ***, and we’ll gladly assist.
RegardsThuli
RegardsThuli