********** Sales Service Costs me money to rectify errors!

I spoke to a sales consultant in the sales department & provided details for a Discovery Card, I was fine with everything & stated over the recorded line the spelling of my physical address as I too work for a financial services company so beforehand I knew that if they are asking for a Copy of my I.D & proof of residence upon delivery of the card, I'd better spell my address as this would be required for FICA but alas, giving the spelling of my address was in vain. I also over the recorded line when asked when I should be debited said it should be the 26th of every month as this is most convenient after I get paid every month. Only after submitting the required docs to the courier & then went online to activate the card did I notice my address was spelt incorrectly as T I A so I called the call centre on 1 6 / 0 2 and spoke to S a n d i l e Z u m a & asked why it states online that the debit order is the 6th? I advised him that I said the 26th & instead of listening to the call he says he can change it but the 0 6 / 0 3 will still go through & then again on the 2 6 / 0 3 again! I also then gave him the correct spelling of my address which I thought had been updated. Then to throw a spanner in the works, I get an email from S a n d i l e Z u m a on the 1 9 / 0 2 : Thank you for contacting us.

Residential address update

We are unable to update your residential address as we have not received a certified copy of your proof of residence.

As a financial institution, we need to ensure that we are FICA (Financial Intelligence Centre Act) compliant, and this requires for certified documentation.

Please send us a certified copy of your proof of residence and return it to us via fax on ********** or email ********** and we will process your request accordingly.

The proof of address document must:

Be certified by a Commissioner of Oaths Reflect your name – either your initials and surname or your first name(s) and surname, as well as your physical address Not be older than three months Not be from a company in the First Rand Banking Group (for example, a FNB bank statement).

Once received, we will update your address within three working days.

We apologise for any frustration you may feel in this regard.

If you need any more information, please contact Discovery Card on ***or visit www.discovery.co.za.

If you require this outstanding proof of address I have not submitted, the how is it possible for you to put through a debit order from my account for something that is still outstanding proof of address as per FICA law? Here I am thinking what is the use of providing the requested docs to the courier & him of taking photo's of the originals if this is the hassle? Then to make matters even worse, I receive on the 2 0 / 02 the following email from Discovery : Thank you for contacting us.

We’ve changed your payment due date

Thank you for your request to have your payment due date changed for your Discovery Card debit order.

We’ve processed your request and the debit order will be effective on your current payment due date, which is 26 February 2018.

Your next statement will close on about 12 March 2018 and the debit order for that statement will go off your bank account on 26 March 2018.

If you need any more information, please contact Discovery Card on ***or visit www.discovery.co.za

Regards

M a r c A d d i s o n Discovery Card Does anyone with a brain & some common sense please advise why there are no quality control procedures in place? I am told after been given this dreadful run around by T a m m y today at 1 6: 10 p m that the debit will incorrectly go off tomorrow even after requesting since they cannot rectify this mess before I get an incorrect debit I must hold on for 4th time for her team leader Cameron after requesting that the card be cancelled how is better abled to assist but after the call getting cut has not even bothered to call me back on my cell number? It has been more than 45 mins since my last call to your call centre so luckily my employer also records all calls I will have post this recording onto all social media platforms to show SA what type of service Discovery gives! I asked for assistance, you told me the debit order can't be stopped so now if that's the case I have no other choice but to expose Discovery on social media before you incorrectly debit my account!!