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Billy B
1 reviews | Active since Oct 2019
02 Oct 2019, 10:04
********** / NON EXISTENT SERVICE
I am experiencing ********** service from Discovery Credit card . I was credited money by AIR BNB in USA on 24 August , it still has not appeared in my credit card account . I have sent an e mail a day for 8 days expecting an answer you get no reply . I have phoned the help desk on 3 occasions and on the fourth time spoke to a supervisor , i have given them the refund codes from USA , it is impossible to get an answer . THERE CUSTOMER SERVICE IS NON EXISTENT , THE LADY TOLD ME THEY ARE VERY BUSY . CAN YOU IMAGINE GIVING THIS GROUP ALL YOUR BANKING ACCOUNTS IT IS SHAMBOLIC . JUST WANT AN ANSWER BEFORE I CLOSE ACCOUNTS . ITS A DISGRACE
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Discovery Bank's replyOfficial
04 Oct 2019, 13:39Hi Billy B,
We have responded to your email confirming we are unable to trace the funds with an email confirmation.
We need one of these documents as proof of payment:
• Vouchers
• Deposit slips
• Internet payment receipts
• Beneficiary setup printouts
• Bank statements showing the transfer.
The document must reflect:
• Date of the transaction
• Payment amount
• Account number the payment was made from
• Account number the payment was made to
• Beneficiary or recipient reference.
Regards
Jaco
We have responded to your email confirming we are unable to trace the funds with an email confirmation.
We need one of these documents as proof of payment:
• Vouchers
• Deposit slips
• Internet payment receipts
• Beneficiary setup printouts
• Bank statements showing the transfer.
The document must reflect:
• Date of the transaction
• Payment amount
• Account number the payment was made from
• Account number the payment was made to
• Beneficiary or recipient reference.
Regards
Jaco
Discovery Bank's reply04 Oct 2019, 13:39
Official
Hi Billy B,
We have responded to your email confirming we are unable to trace the funds with an email confirmation.
We need one of these documents as proof of payment:
• Vouchers
• Deposit slips
• Internet payment receipts
• Beneficiary setup printouts
• Bank statements showing the transfer.
The document must reflect:
• Date of the transaction
• Payment amount
• Account number the payment was made from
• Account number the payment was made to
• Beneficiary or recipient reference.
Regards
Jaco
We have responded to your email confirming we are unable to trace the funds with an email confirmation.
We need one of these documents as proof of payment:
• Vouchers
• Deposit slips
• Internet payment receipts
• Beneficiary setup printouts
• Bank statements showing the transfer.
The document must reflect:
• Date of the transaction
• Payment amount
• Account number the payment was made from
• Account number the payment was made to
• Beneficiary or recipient reference.
Regards
Jaco