lL
ledigathembi L
1 reviews | Active since Oct 2016
23 Jan 2026, 19:41
Holding my money hostage
I had transferred funds into my 32 day notice account. When trying to do a early withdrawal I was told that due to my credit card I was unable to get my money.
I other words discovery is holding my funds hostage. This is a savings funds that are need to my family.
On top of everything am told that there is no manager available for the call center because it's the late shift.
I have never experienced such a thing.
I have a ticket number that only has not all 3 agents I spoke to could not even escalate my query as urgent. Discovery should have then closed my profile as a hole to that fund can not be even received in the first place of its was going to hold SAVINGS FUNDS HOSTAGE.
Helpful (0)
Replies (2)0
Replies (2)
Discovery Bank's replyOfficial
23 Jan 2026, 21:17Hi Thembeka L,
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Tyrone
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Tyrone
Discovery Bank's reply23 Jan 2026, 21:17
Official
Hi Thembeka L,
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Tyrone
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Tyrone
lL
ledigathembi L's updateReviewer Update
23 Jan 2026, 23:15Am officially logging a formal complaint with ombudsman.
As much as it's a tedious process I will follow with through. This is not right. Me accessing my savings should not be infringed on whether or not my credit card is up to date or in errors.
And the fact that I was taken from pillar to post with no resolution or assistance is unexpectable., expacially if you have a 24hour call center. It should have been able to resolve the issue.
As much as it's a tedious process I will follow with through. This is not right. Me accessing my savings should not be infringed on whether or not my credit card is up to date or in errors.
And the fact that I was taken from pillar to post with no resolution or assistance is unexpectable., expacially if you have a 24hour call center. It should have been able to resolve the issue.
lL
ledigathembi L's update23 Jan 2026, 23:15
Reviewer Update
Am officially logging a formal complaint with ombudsman.
As much as it's a tedious process I will follow with through. This is not right. Me accessing my savings should not be infringed on whether or not my credit card is up to date or in errors.
And the fact that I was taken from pillar to post with no resolution or assistance is unexpectable., expacially if you have a 24hour call center. It should have been able to resolve the issue.
As much as it's a tedious process I will follow with through. This is not right. Me accessing my savings should not be infringed on whether or not my credit card is up to date or in errors.
And the fact that I was taken from pillar to post with no resolution or assistance is unexpectable., expacially if you have a 24hour call center. It should have been able to resolve the issue.