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AB
Alison B

1 reviews | Active since Jan 2023

18 Jan 2023, 10:40

Hold on account

3 years on. And still not able to access my bank account. Please close this account as I cannot keep doing this back and fourth for another year. It is pathetic

0
Replies (19)
Discovery Bank
Discovery Bank's reply18 Jan 2023, 12:48
Official
Hi Alison

Thank you for bringing your concern to our attention please acknowledge this as receipt of your complaint. 

I do apologies for the inconvenience caused, I viewed your profile and noticed that there's a temporary soft lock on your account.

Please confirm if you've activated / unpaused the card on the Discovery Bank app.

Kind Regards
Khanyi


AB
Alison B's update18 Jan 2023, 14:02
Reviewer Update
Hi my name is Jade. My ID ***


My account is on HOLD I haven't done anything physically
AB
Alison B's update18 Jan 2023, 14:03
Reviewer Update
Please confirm as soon as possible once the lock has been removed. Three long years
Discovery Bank
Discovery Bank's reply18 Jan 2023, 14:07
Official
Hi Jade

Kindly advise on a suitable time for me to call you.

Regards
Khanyi
Discovery Bank
Discovery Bank's reply18 Jan 2023, 15:29
Official
Hi Jade

Thanks for taking my call.

As discussed, we'll log an OTP update request for you, then you'll be able to log into your bank app and activate your cards.

The dormancy lock is removed from the account.

Regards
Khanyi
Discovery Bank
Discovery Bank's reply19 Jan 2023, 06:13
Official
Hi Alison

I'll give you a call today to assist you further.

Regards
Khanyi
AB
Alison B's update19 Jan 2023, 08:53
Reviewer Update
Morning please call me as soon as your are able thanks
AB
Alison B's update19 Jan 2023, 09:38
Reviewer Update
I am still waiting for the OTP people to call me
AB
Alison B's update19 Jan 2023, 12:23
Reviewer Update
I have now been on the phone for 2 hours this morning. Got an sms to say my OTP details have been updated tried logging in and it's still the same issue. This is highly frustrating!!!!!!!!!!!!
Discovery Bank
Discovery Bank's reply19 Jan 2023, 14:16
Official
Hi Alison

I tried calling you twice, call went unanswered.

Please advise once you're available.

Regards
Khanyi
AB
Alison B's update19 Jan 2023, 14:40
Reviewer Update
I am available now
AB
Alison B's update19 Jan 2023, 14:40
Reviewer Update
Please call me urgently
AB
Alison B's update19 Jan 2023, 16:24
Reviewer Update
Please call me at 16:30pm today or between 16:30 - 17:30pm
AB
Alison B's update20 Jan 2023, 08:55
Reviewer Update
Still no call and no resolution!!!!! MY OTP number has still not been updated
Discovery Bank
Discovery Bank's reply20 Jan 2023, 10:00
Official
Hi Alison

Your number has been updated, by the relevant team and I'll be giving you a call shortly.

Regards
Khanyi
AB
Alison B's update20 Jan 2023, 12:08
Reviewer Update
Number still not updated on the banking app/internet banking still NOT able to generate an OTP it is going to a number that no longer exists!!!! 3 days and counting I am extremely frustrated
AB
Alison B's update20 Jan 2023, 16:15
Reviewer Update
16:15pm on a Friday, the end of the business week and still NO resolution. You guys are absolutely pathetic!
AB
Alison B's update20 Jan 2023, 16:16
Reviewer Update
I am still unable to log onto my app, and my number has still not updated. How damn hard can it be? I am beyond passed off. 3 days later and it's still not sorted. You should stick to medical aid and step awa7 from banking. I have now had enough
Discovery Bank
Discovery Bank's reply23 Jan 2023, 08:38
Official
Hi Jade

Please note that we are currently working hard to get your case resolved.

As per discussion on the phone, the relevant team will contact you to manually verify you and a service request will be logged.

Please check your emails.

Regards
Khanyi