PC
Pieter C
1 reviews | Active since Jan 2014
29 May 2020, 15:21
Hiding info, being dishonest, and unwilling to own up about it...
They moved my Discoverycard Credit Card from FNB over to Discoverybank - fair enough. What I don't appreciate is that they then claim that "nothing's changed" - yet where my wife used to be able to also get for example the Healthyfood benefits when paying with her secondary card that is linked to my account - she now doesn't... so no Discovery, it's clearly not the same - it's just being openly dishonest about your product. I've also asked numerous of the "managers" to please get back to me on this, but obviously they don't. They also claim that their platform is so convenient that instead of employing enough staff to answer a call - they try and revert you to their website - which very clearly hides much more info that they don't want the public to know about the ins and outs of their product... really think Discovery is busy going downhill very fast - all of their "innovation and simplifying" ends up being the exact opposite of what they try and claim it to be...
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Replies (2)
Discovery Bank's replyOfficial
22 Jun 2020, 12:52Hi Pieter,
Thank you for bringing this to our attention.
Please pardon us for the delay in getting back to you. We receive an influx of messages via our social media platform (public and private platforms), and do our best to attend to each one as soon as we can
I noticed that someone from our banking rewards support team has since been in contact with your regarding the above.
I sincerely apologise for your past experience with Discovery Bank.
Kind Regards
Nancy
Thank you for bringing this to our attention.
Please pardon us for the delay in getting back to you. We receive an influx of messages via our social media platform (public and private platforms), and do our best to attend to each one as soon as we can
I noticed that someone from our banking rewards support team has since been in contact with your regarding the above.
I sincerely apologise for your past experience with Discovery Bank.
Kind Regards
Nancy
Discovery Bank's reply22 Jun 2020, 12:52
Official
Hi Pieter,
Thank you for bringing this to our attention.
Please pardon us for the delay in getting back to you. We receive an influx of messages via our social media platform (public and private platforms), and do our best to attend to each one as soon as we can
I noticed that someone from our banking rewards support team has since been in contact with your regarding the above.
I sincerely apologise for your past experience with Discovery Bank.
Kind Regards
Nancy
Thank you for bringing this to our attention.
Please pardon us for the delay in getting back to you. We receive an influx of messages via our social media platform (public and private platforms), and do our best to attend to each one as soon as we can
I noticed that someone from our banking rewards support team has since been in contact with your regarding the above.
I sincerely apologise for your past experience with Discovery Bank.
Kind Regards
Nancy
PC
Pieter C's updateReviewer Update
22 Jun 2020, 13:21Good day Nancy
Let's be honest - "We receive an influx of messages via our social media platform (public and private platforms), and do our best to attend to each one as soon as we can" - is simply another way of explaining that clearly DiscoveryBank is in fact so understaffed that they simply cannot provide an adequate level of service, right?
Regarding "I noticed that someone from our banking rewards support team has since been in contact with your regarding the above." - please note that it wasn't a case of them getting in contact with me - I had to call your useless call centre tens of times - and spoke to various "team leaders" including Vashnie Pillay, Arshaad Toffie, Nhlanhla Ndlovu etc - all of whom promised to resolve my query - which were in fact only basic questions regarding the product Discovery in fact are/were trying to sell to me - which they themselves, even being "team leaders" didn't know the answers to - yet not one of them have since gotten back in contact with me - and that is even after I forwarded them for example this public Hello Peter complaint - i.e. DiscoveryBank just isn't busy leaving a very good/professional impression - in fact rather the worst one imaginable... so yes there have since been contact - but that just added to my frustration - especially that since I also became aware that you are *****ulantly busy advertising discounts etc on your website - based on actual data that people enter on the "Vitality Money Status" calculator - on which people won't be able to receive the same amounts of cashback etc that Discoverybank are claiming people will - so no - my query is definitely not "done and dusted" - it's actually just snowballed into a much bigger one - one that I don't intend to just leave...
Looking for ward to hearing from you - or not - either way I'll make sure that the word on Discovery's ethics get out in a big way...
All of the best, you'll need it...
Let's be honest - "We receive an influx of messages via our social media platform (public and private platforms), and do our best to attend to each one as soon as we can" - is simply another way of explaining that clearly DiscoveryBank is in fact so understaffed that they simply cannot provide an adequate level of service, right?
Regarding "I noticed that someone from our banking rewards support team has since been in contact with your regarding the above." - please note that it wasn't a case of them getting in contact with me - I had to call your useless call centre tens of times - and spoke to various "team leaders" including Vashnie Pillay, Arshaad Toffie, Nhlanhla Ndlovu etc - all of whom promised to resolve my query - which were in fact only basic questions regarding the product Discovery in fact are/were trying to sell to me - which they themselves, even being "team leaders" didn't know the answers to - yet not one of them have since gotten back in contact with me - and that is even after I forwarded them for example this public Hello Peter complaint - i.e. DiscoveryBank just isn't busy leaving a very good/professional impression - in fact rather the worst one imaginable... so yes there have since been contact - but that just added to my frustration - especially that since I also became aware that you are *****ulantly busy advertising discounts etc on your website - based on actual data that people enter on the "Vitality Money Status" calculator - on which people won't be able to receive the same amounts of cashback etc that Discoverybank are claiming people will - so no - my query is definitely not "done and dusted" - it's actually just snowballed into a much bigger one - one that I don't intend to just leave...
Looking for ward to hearing from you - or not - either way I'll make sure that the word on Discovery's ethics get out in a big way...
All of the best, you'll need it...
PC
Pieter C's update22 Jun 2020, 13:21
Reviewer Update
Good day Nancy
Let's be honest - "We receive an influx of messages via our social media platform (public and private platforms), and do our best to attend to each one as soon as we can" - is simply another way of explaining that clearly DiscoveryBank is in fact so understaffed that they simply cannot provide an adequate level of service, right?
Regarding "I noticed that someone from our banking rewards support team has since been in contact with your regarding the above." - please note that it wasn't a case of them getting in contact with me - I had to call your useless call centre tens of times - and spoke to various "team leaders" including Vashnie Pillay, Arshaad Toffie, Nhlanhla Ndlovu etc - all of whom promised to resolve my query - which were in fact only basic questions regarding the product Discovery in fact are/were trying to sell to me - which they themselves, even being "team leaders" didn't know the answers to - yet not one of them have since gotten back in contact with me - and that is even after I forwarded them for example this public Hello Peter complaint - i.e. DiscoveryBank just isn't busy leaving a very good/professional impression - in fact rather the worst one imaginable... so yes there have since been contact - but that just added to my frustration - especially that since I also became aware that you are *****ulantly busy advertising discounts etc on your website - based on actual data that people enter on the "Vitality Money Status" calculator - on which people won't be able to receive the same amounts of cashback etc that Discoverybank are claiming people will - so no - my query is definitely not "done and dusted" - it's actually just snowballed into a much bigger one - one that I don't intend to just leave...
Looking for ward to hearing from you - or not - either way I'll make sure that the word on Discovery's ethics get out in a big way...
All of the best, you'll need it...
Let's be honest - "We receive an influx of messages via our social media platform (public and private platforms), and do our best to attend to each one as soon as we can" - is simply another way of explaining that clearly DiscoveryBank is in fact so understaffed that they simply cannot provide an adequate level of service, right?
Regarding "I noticed that someone from our banking rewards support team has since been in contact with your regarding the above." - please note that it wasn't a case of them getting in contact with me - I had to call your useless call centre tens of times - and spoke to various "team leaders" including Vashnie Pillay, Arshaad Toffie, Nhlanhla Ndlovu etc - all of whom promised to resolve my query - which were in fact only basic questions regarding the product Discovery in fact are/were trying to sell to me - which they themselves, even being "team leaders" didn't know the answers to - yet not one of them have since gotten back in contact with me - and that is even after I forwarded them for example this public Hello Peter complaint - i.e. DiscoveryBank just isn't busy leaving a very good/professional impression - in fact rather the worst one imaginable... so yes there have since been contact - but that just added to my frustration - especially that since I also became aware that you are *****ulantly busy advertising discounts etc on your website - based on actual data that people enter on the "Vitality Money Status" calculator - on which people won't be able to receive the same amounts of cashback etc that Discoverybank are claiming people will - so no - my query is definitely not "done and dusted" - it's actually just snowballed into a much bigger one - one that I don't intend to just leave...
Looking for ward to hearing from you - or not - either way I'll make sure that the word on Discovery's ethics get out in a big way...
All of the best, you'll need it...