1 reviews | Active since Jun 2012

08 Oct 2016, 05:42

Helpless double accounts

<p>I have a gold discovery card with Discovery card. I requested a limit increase. Then have sent through all the nessisary documents and next think I know they send me another discovery card (blue)) that they have made me a new account. I called the same day to query bout it and was given this reference number ********** 292 and one month now with no feedback I then called on Monday the 3rd of October 2016 as my gold credit card was declined at stores to find out what was the problem .</p> <p>When I phoned discovery card and gave my reference number they said that the reference number was for an insurance claim and the call agent had given me the wrong number. So I then told them my problem as I have now 2 accounts and that my new reference number is ********** 915.</p> <p>I am not sure if my miles will be affected or my cash back because have spent R10000 on it for the month of September.</p> <p>It is now the 8th of October and I still haven't received feedback or have sorted out my problem. </p> <p>Please can someone follow up and get back to me. I am so close to canceling everything with discovery. </p> <p> </p> <p>Thank you </p> <p>Basil Zounis </p> <p> </p>

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Replies (1)
Discovery Bank
Discovery Bank's reply10 Oct 2016, 09:23
Official

Dear imbroszn

Thank you for your comments and for bringing this matter to our attention.

As per our telephonic conversation this morning.

We sincerely apologize for any inconvenience caused in this matter.

Thank you for your patience while we resolve this query.

Your reference number is – ***