HH
Hayley H
1 reviews | Active since May 2016
17 Sept 2024, 12:49
Help when you need it the most - not from Discovery Bank
What a complete waste time calling your bank and asking them for help to stop a payment from going through, their response wait for the payment to go through and then call us again. I called Discovery bank on friday 13 September 2024 to inform them that the payment has now gone through, what should i do next after giving them all the details of the transaction, only for them to tell me look out for an email from us to complete a form, it's tuesday today and still no email and the money has left my account.
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Discovery Bank's replyOfficial
23 Sept 2024, 13:31Hi Hayley
Thank you for reaching out.
Please note, we cannot stop a transaction from going off your account. Although, if possible, we are able to dispute a transaction for you and our cards disputes team will be in contact with you for further assistance. We can only dispute a transaction after it has been banked and the disputes case takes up to 90 days.
Please provide detailed information on the transaction that went off and you are referring to, so I can have a look and assist further.
I will await your response to assist further.
Regards,
Yuvna
Thank you for reaching out.
Please note, we cannot stop a transaction from going off your account. Although, if possible, we are able to dispute a transaction for you and our cards disputes team will be in contact with you for further assistance. We can only dispute a transaction after it has been banked and the disputes case takes up to 90 days.
Please provide detailed information on the transaction that went off and you are referring to, so I can have a look and assist further.
I will await your response to assist further.
Regards,
Yuvna
Discovery Bank's reply23 Sept 2024, 13:31
Official
Hi Hayley
Thank you for reaching out.
Please note, we cannot stop a transaction from going off your account. Although, if possible, we are able to dispute a transaction for you and our cards disputes team will be in contact with you for further assistance. We can only dispute a transaction after it has been banked and the disputes case takes up to 90 days.
Please provide detailed information on the transaction that went off and you are referring to, so I can have a look and assist further.
I will await your response to assist further.
Regards,
Yuvna
Thank you for reaching out.
Please note, we cannot stop a transaction from going off your account. Although, if possible, we are able to dispute a transaction for you and our cards disputes team will be in contact with you for further assistance. We can only dispute a transaction after it has been banked and the disputes case takes up to 90 days.
Please provide detailed information on the transaction that went off and you are referring to, so I can have a look and assist further.
I will await your response to assist further.
Regards,
Yuvna