HELP!!!!!!

ATT: Discovery / Discovery Bank

My Discovery FNB card was due to expire in April 2022 and I requested a new replacement card

I received my replacement card around the 17 of April 2022

I was not able to use the credit card online as I was receiving a error message “Invalid card number - not found” and after several calls to the Discovery Bank call centre nobody could assist me and I was told there are no issues with my card

I decided to cancel the card online and request a new one however I was Not able to request a new card due to a further system issue.

I then called Discovery Bank to assist me and Shaquille advised I create a Discovery Bank account as FNB is obsolete however he did not say I need to request a credit card account and as such I opened a bank suite account. This is not what I wanted from Discovery as all I wanted was to be in the same position I was in the past - for my Discovery Credit Card to work

After logging another call I was contacted by Hope who managed to get my account downgraded back to credit card and not the full banking suite Thereafter I was able to request a replacement credit card and needed to wait another 7 days to receive it

The day has finally arrived Wednesday 04 May 2022 and I am still not able to use my card and it shows no trace on the Discovery Bank system as confirmed by Audrey who verified this after requesting my 16 digit card number (something I don’t think I should ever need to share) but I am desperate to have this resolved!!

Unfortunately Discovery is pushing me out as a client due to the constant systematic issues or perhaps there is an explanation to this ???

This is highly unjust and not something anyone should tolerate.

I am a client with many of your products and I have been for over 20 years

The ball is in your court and I suggest you have this resolved by no later then Friday 06 May 2022 before I escalate this to the senior members of your executive board

Yuval