DB
Danica B
1 reviews | Active since Mar 2021
13 Sept 2022, 11:59
Healthy Care
It's been a month now and probably 5 tickets logged, these people just can't seem to link my dischem card to my banking app, it's active, linked to my ID and healthy care is active as well.
So frustrating, really disappointed they promise me every time they'll reach out again and nothing...
Send me emails for information and then dead silence
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
13 Sept 2022, 12:15Hi Danica
Sorry to hear that. I need more clarity please.
Is your HealthyCare discount not reflecting on your Discovery Bank app?
Regards
AJ
Sorry to hear that. I need more clarity please.
Is your HealthyCare discount not reflecting on your Discovery Bank app?
Regards
AJ
Discovery Bank's reply13 Sept 2022, 12:15
Official
Hi Danica
Sorry to hear that. I need more clarity please.
Is your HealthyCare discount not reflecting on your Discovery Bank app?
Regards
AJ
Sorry to hear that. I need more clarity please.
Is your HealthyCare discount not reflecting on your Discovery Bank app?
Regards
AJ
DB
Danica B's updateReviewer Update
13 Sept 2022, 12:43Hi AJ,
My healthy care is active and Dischem my preferred partner on Vitality, but this is not syncing to my bank app at all.
I have used my Dischem card since joining but nothing is working and everytime a call and get transferred to rewards department, it takes 30 mins for them to figure this out and have no solution.
My healthy care is active and Dischem my preferred partner on Vitality, but this is not syncing to my bank app at all.
I have used my Dischem card since joining but nothing is working and everytime a call and get transferred to rewards department, it takes 30 mins for them to figure this out and have no solution.
DB
Danica B's update13 Sept 2022, 12:43
Reviewer Update
Hi AJ,
My healthy care is active and Dischem my preferred partner on Vitality, but this is not syncing to my bank app at all.
I have used my Dischem card since joining but nothing is working and everytime a call and get transferred to rewards department, it takes 30 mins for them to figure this out and have no solution.
My healthy care is active and Dischem my preferred partner on Vitality, but this is not syncing to my bank app at all.
I have used my Dischem card since joining but nothing is working and everytime a call and get transferred to rewards department, it takes 30 mins for them to figure this out and have no solution.
Discovery Bank's replyOfficial
13 Sept 2022, 12:50Thank you, Danica.
I've escalated this to the relevant team who'll make contact with you directly regarding this.
Regards
AJ
I've escalated this to the relevant team who'll make contact with you directly regarding this.
Regards
AJ
Discovery Bank's reply13 Sept 2022, 12:50
Official
Thank you, Danica.
I've escalated this to the relevant team who'll make contact with you directly regarding this.
Regards
AJ
I've escalated this to the relevant team who'll make contact with you directly regarding this.
Regards
AJ