HEALTHY BANKING MORE LIKE UNHAPPY CUSTOMERS

Opened my account around end September 2020. uploaded relevant information for my vitality money status. noticed a debt management amount, upon enquiring with the relevant bank the account was proven to have been closed and has been updated on ITC immediately.all my credit reports since then don't reflect the amount as outstanding debt. have been calling discovery bank so many times and decided to just give up. are they actually worth keeping as a bank? that is what i ask myself now. no customer service, no directl lines, when you get transferred the call drops.

how are you to resolve anything like this? i have personally submitted all proof of account closure, i was advised discovery need to update based on credit score they pull. all good and well. its been 2 months and no update?