Harassment from Discovery Bank Despite Honest Communication and Financial Struggles"

ear Discovery Bank Customer Service,

I hope this message finds you well. I am writing to express my deep frustration with the treatment I have received from your team, despite my proactive and honest efforts to communicate my situation.

In November, I informed Discovery Bank that I am currently unemployed and unable to meet my full credit card installment. I made it clear that I could afford only R250 per month starting in December, and this arrangement was acknowledged by your team. Additionally, I paid R1700 towards my credit card balance at the end of November in good faith, despite my financial constraints.

However, despite this effort, I continue to receive auto-generated SMS messages threatening me to pay over R2000—an amount I simply cannot afford. I have explained my financial situation clearly, and I am doing everything I can to remain responsible with my payments. Moreover, I missed calls from your team on December 30th and 31st, and I am perplexed as to why I am still being harassed. I have been open about my circumstances and communicated my payment plan. If I were employed, I would have continued paying my installments as I always have.

To add to the unfairness, Discovery Medical Aid has imposed a penalty fee of R3000 on my account, simply because I left the scheme. Given that I am unemployed, I am unable to afford medical aid, and now I am expected to pay this fee on top of the harassment from the debt department.

It is incredibly disheartening that, despite my transparency and effort to work with Discovery Bank, I am still being pursued relentlessly for payments I cannot afford. The constant pressure and now the additional medical aid penalty feel like an unnecessary invasion, especially when I have already been clear about my financial limitations.

I would appreciate you guys stop calling me unneccesarily and effect an immediate resolution to these issues as soon as possible. I do not understand why I am being treated this way when I have acted with honesty and responsibility.

I trust this matter will be addressed promptly and fairly