Gutted Customer

As an existing Discovery client( of several products/services might I add) I opted to add a fixed account to my portfolio as well. I downloaded the Discovery app and completed the application. I then receive an email notifying me to upload the relevant documents, which I did, only to then receive a response informing me that the Utility bill I submitted is not in my name....like really, clearly someone cannot read. Discovery claims one can open an account in 60 seconds via the App, it has been a week already and still no resolution. Endless calls to them and the line goes silent....Looks like I have to approach FNB instead!!!!!