Gross Incompetence

Received a sales call to upgrade the credit card package and i agreed after looking at the benefits. After upgrade my cheque account was also upgraded without my consent. I asked the sales lady why this is the case and she said it is a mistake and all she needs to do is call the other division reverse the upgrade on the cheque account & upgrade only the credit. After few minutes she informed me that she is sorry that once you upgrade the credit facility the system automatically upgrades the cheque account.

She advised that i close the cheque account and i did just that. Two days later i received the new card and tried to activate it without success. I called customer service and to my disappointment, the card received was that of the cancelled cheque account not the credit facility.

This is gross incompetence for a big bank like Discovery. How do you print and deliver a cancelled card? Why should an upgrade on one account affect the other? Please improve your system