Gross customer service

Item: Discovery Bank
Rating: 1
Author: Palesa K

The agents kept on deliberately cutting off as I have requested to open a bank Account, they could not verify me due to the system/ APP blocking me as I had previously tried to open an Account. I literally called more than four times. And they kept me on hold put me from one agent to another.

Helpful (0)

Replies (2)

Discovery Bank's replyOfficial

05 Mar 2025, 11:21

Hi Palesa,

Thank you for reaching out to us.

We apologize for your recent experience with our service while trying to resolve this matter. This is not the level of service we strive to provide for our clients.

Please send us a private message elaborating on the issue you are experiencing so that I can assist you.

Regards,
Jabulile

Discovery Bank's reply05 Mar 2025, 11:21

Official

Palesa K's updateReviewer Update

05 Mar 2025, 11:42

You did not provide me with the email, how and where will I be sending the email?

Palesa K's update05 Mar 2025, 11:42

Reviewer Update

You did not provide me with the email, how and where will I be sending the email?