Great staff, great attitude, but nobody can help me with what would seem to be a very simple request

Item: Discovery Bank
Rating: 1
Author: dianne D

<p>I have tried repeatedly to get my OTP sent to my new number. I have wasted at least an hour of my cellphone airtime. I have been in to FNB. I have been to their ATM. I have tried everything and now as a result of nobody actually knowing how to process this simple request, I am unable to make a purchase with my Discovery Miles. I simply don't know what else to do. When I get through to someone they tell me it will take 3 working days, to change a number. In this day and age I find that incomprehensible. It should surely be instant. It has now a week and a half, maybe two since I visited the branch, and my OTP is still being sent to the old number. All other OTP's are being sent to my new number, only the one needed to use Discovery miles is going to the old number. </p>

Helpful (0)

Replies (3)

Discovery Bank's replyOfficial

13 Dec 2016, 08:35

Dear dianne-heart

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologise for any inconvenience caused in this matter.

Thank you for kind patience and understanding.

Your reference number is – ***.

Regards

Jaco Thompson

Executive Relationship Manager (FAIS)

Discovery Bank's reply13 Dec 2016, 08:35

Official

Dear dianne-heart

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologise for any inconvenience caused in this matter.

Thank you for kind patience and understanding.

Your reference number is – ***.

Regards

Jaco Thompson

Executive Relationship Manager (FAIS)

dianne D's updateReviewer Update

13 Dec 2016, 08:43

Thank you Discovery for your prompt repsonse and for finally sorting this out. I was able to make the purchase this morning, thank you Jaco Thompson :-)

dianne D's update13 Dec 2016, 08:43

Reviewer Update

Thank you Discovery for your prompt repsonse and for finally sorting this out. I was able to make the purchase this morning, thank you Jaco Thompson :-)

dianne D's updateReviewer Update

13 Dec 2016, 08:43

Thank you Discovery for your prompt repsonse and for finally sorting this out. I was able to make the purchase this morning, thank you Jaco Thompson :-)

dianne D's update13 Dec 2016, 08:43

Reviewer Update

Thank you Discovery for your prompt repsonse and for finally sorting this out. I was able to make the purchase this morning, thank you Jaco Thompson :-)