Great Service by Kristin!!!

I would like to express my joy and gratitude at the awesome service I received from Kristin at Discovery Bank new accounts division. I had been trying to open a discovery bank account since October 2020 without success because I had fallen victim to identity theft *****. I had been transferred to all the divisions at Discovery Bank and I had spoken to many different agents without a successful outcome. On the 11th of May 2021 I was blessed when I was put through to Kristin, she followed and investigated my matter from my first account application attempt while she asked me to hold. She asked me to forward to her the documents I had sent to ***** division. She promised to call me back, which unlike the other agents who promised to call back but never did, she called me back the very same day and she told me she had resolved my issue. Within 2 days my account was opened, today my card was delivered and activated. Kristin's work ethic and professionalism showed me what companies can achieve with the right staff who are fit for purpose and passionate about what they do. Kristin is a true professional and a real asset to Discovery Bank, thank you so so much, your service was the best I have ever received from Discovery Bank. You rock, keep it up Kristin! Your work ethic has taught me an important life lesson, that I must give my best at work and consistently deliver excellent service to my clients. Thank You!