Great customer service

I opened and account this year and yes it was for me to simply benefit from vitality discounts and stuff. But I actually am liking it. Unfortunately I lost my card within months of getting it, i finally called in to ask the process to order a new one.

The guy i spoke to was very nice and explained to me. My phone normally doesnt send authentication pin while I am speaking on it, so he couldnt send it so we did the questions.

The first card replacement is free thank you for that I will now make sure I do not lose the new one.

He could not send me a survey or feedback as it expires in seconds and I was driving. SAFETY of the customers first. I appreciate that. Since I couldn't do it cos I driving, i am writing this to give him recognised feedback. Forgot his name. You can call me and figure out who i spoke to.