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David P
1 reviews | Active since Jul 2011
28 Mar 2024, 10:29
Ghosted by my own bank
I've been trying for over a month to fix an issue with the points system, They asked me to email them proof of income which I did and then they ghosted me no reply's on email or twitter.
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Replies (5)0
Replies (5)
Discovery Bank's replyOfficial
28 Mar 2024, 15:58Hi David
Thank you for reaching out to us.
Please confirm the email address that you sent the proof of income to, and the email address you used to send it from.
Best regards,
Mpho
Thank you for reaching out to us.
Please confirm the email address that you sent the proof of income to, and the email address you used to send it from.
Best regards,
Mpho
Discovery Bank's reply28 Mar 2024, 15:58
Official
Hi David
Thank you for reaching out to us.
Please confirm the email address that you sent the proof of income to, and the email address you used to send it from.
Best regards,
Mpho
Thank you for reaching out to us.
Please confirm the email address that you sent the proof of income to, and the email address you used to send it from.
Best regards,
Mpho
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David P's updateReviewer Update
03 Apr 2024, 17:03***
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David P's update03 Apr 2024, 17:03
Reviewer Update
***
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David P's updateReviewer Update
03 Apr 2024, 17:03I provided the reference number when logging this complaint so this is another useless question
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David P's update03 Apr 2024, 17:03
Reviewer Update
I provided the reference number when logging this complaint so this is another useless question
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David P's updateReviewer Update
08 Apr 2024, 11:37Hello?
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David P's update08 Apr 2024, 11:37
Reviewer Update
Hello?
Discovery Bank's replyOfficial
16 Apr 2024, 17:08Hi David
Thanks for taking my call.
Our credit team looks forward to your email with your latest proof of payment, I have confirmed with them and they have the correct income as per your application completion in February 2024. This may have been where your income was changed with the Vitality Money team, however they would not accept the request to change your income until they have received the proof.
Best regards,
Mpho
Thanks for taking my call.
Our credit team looks forward to your email with your latest proof of payment, I have confirmed with them and they have the correct income as per your application completion in February 2024. This may have been where your income was changed with the Vitality Money team, however they would not accept the request to change your income until they have received the proof.
Best regards,
Mpho
Discovery Bank's reply16 Apr 2024, 17:08
Official
Hi David
Thanks for taking my call.
Our credit team looks forward to your email with your latest proof of payment, I have confirmed with them and they have the correct income as per your application completion in February 2024. This may have been where your income was changed with the Vitality Money team, however they would not accept the request to change your income until they have received the proof.
Best regards,
Mpho
Thanks for taking my call.
Our credit team looks forward to your email with your latest proof of payment, I have confirmed with them and they have the correct income as per your application completion in February 2024. This may have been where your income was changed with the Vitality Money team, however they would not accept the request to change your income until they have received the proof.
Best regards,
Mpho