Get your act together

I joined discovery bank thinking that I wouldn’t have to deal with uns****ed, unprofessional banking staff anymore but what NONSENSE! I went to Pick ‘n Pay to make a cash deposit and no one knew what I was talking about. I then called the contact center and all I was told was to either go to a different Pick ‘n Pay store to make the deposit and if they can’t help me then I should call the contact center while I’m at the store so the banking agent can “train” the person assisting me at the store. Imagine?! So I decided to go to a different Pick ‘n Pay and again, no one knew what I was talking about. Not even the store managers! I was simply told to go to another Pick ‘n Pay because they’ve never received any training on such a transaction.

If you’re going to start a digital bank the least you could do is to ensure that all your service points of contact are functional! Ensure that your trade partnerships are fulfilling their roles in providing me with the promised service. Provide the necessary training and not have me as the consumer be an intermediary in your service chain. It’s not acceptable that I should call you to “train” someone using my phone and my time when one of your value propositions is convenience.