General Uselessness/ inability to respond

It is clear to me that only people who want to experience pain and frustration contact Discovery for card upgrades or inquiries. From now on, whenever I want something from Discovery I will just use Hello Peter to contact them, because I will assume that what I ask them via email will never get done properly from the start.<br> <br> I don't wait for longer than 5 minutes on the Disocvery call line. I have tried calling twice. If I can't get through to a consultant in 5 minutes then you have lost me. <br> <br> I began the process of getting an upgrade on my Discovery card in December. In order to conclude that process I had to use Hello peter. By mid-January I had actually received the new gold card. It is now the end of January and my repeated efforts to find out my pin for the card have proved fruitless.<br> <br> Basically, Discovery have provided me with a service beyond useless over the last 30 days.<br> <br> When someone phones me after reading this complaint, my expectation would be that the conversation goes like this. \Hello