1 reviews | Active since Aug 2013
Future of banking my foot, First deal with the present horrible service.
Logged a call on 17/03/2025 (Discovery failing to get my info from Discovery) When the turn around lapsed I phoned, I was requested to upload the documents myself (Their futuristic system doesn’t allow that) and given a new turnaround time.
When the turnaround lapsed again, I phoned and gave them feedback (as no notes had been made since 17/03/2025). requested to speak to a Team leader, who said to 1. Address my complaint regarding the poor service/no service received 2. Escalate my case 3. Provide feedback When feedback was not received, I sent a formal complaint, and by close of business that day, my vitality status was downgraded without a reason. Two days later, I received an apology related to a poor service complaint from the previous month (Strike one)
NB: My March 2025 complaint is still to be addressed and I have not gotten any feedback to date.
Thank you for reaching out to us.
I apologize for the inconvenience that this may have caused.
I will look into this and provide you with feedback.
Regards,
Jabulile
Thank you for reaching out to us.
I apologize for the inconvenience that this may have caused.
I will look into this and provide you with feedback.
Regards,
Jabulile
Kindly provide a turnaround time for your "I will look into this and provide you with feedback"
Or is that a generic response to allow Discovery to kick this complain
down the road till it can be swept under the rug?
I look forward to your response.
Kindly provide a turnaround time for your "I will look into this and provide you with feedback"
Or is that a generic response to allow Discovery to kick this complain
down the road till it can be swept under the rug?
I look forward to your response.
"1 will provide you with further feedback once the case
is complete"ls not a time line
Kindly provide a turnaround time for your teams
investigation
1 look forward to your response
"1 will provide you with further feedback once the case
is complete"ls not a time line
Kindly provide a turnaround time for your teams
investigation
1 look forward to your response
You took a month to tell me that you're referring my complaint to the team that failed to assist me in the first place.
Seems I'm being proven right about Discovery kicking this matter down the road
You took a month to tell me that you're referring my complaint to the team that failed to assist me in the first place.
Seems I'm being proven right about Discovery kicking this matter down the road