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AA
Anele A

1 reviews | Active since Jul 2016

27 Sept 2022, 08:56

Funds not received - WORST EXPERIENCE

I have a new account with discovery bank and I have been sent funds by an international company. I haven't yet received the funds in my account after the ETA, there's no proper communication from the bank and I really feel helpless at this point. I really regret the decision I made, I've never had a problem with my previous bank.

0
Replies (5)
Discovery Bank
Discovery Bank's reply27 Sept 2022, 11:48
Official
Good day Anele 

Thank you for reaching out.

I'd be happy to assist.

When was the payment made?

Kind regards
Nicolene
AA
Anele A's update27 Sept 2022, 12:04
Reviewer Update
The payment was made on the 19th September, please provide me with your email address and I will forward the POP to you?
AA
Anele A's update28 Sept 2022, 10:08
Reviewer Update
You haven't made any effort to assist yet, and I still haven't received my funds. This bank has no accountability nor transparency, i honestly regret the decision I made to join you.

AA
Anele A's update28 Sept 2022, 11:03
Reviewer Update
I've done that several times, I even sent the MT103 and I haven't been helped yet.
Discovery Bank
Discovery Bank's reply29 Sept 2022, 06:42
Official
Thank you, I have received it.

I have shared the document with the relevant team and once feedback is received, I'll let you know.

Kind regards
Nicolene