Item: Discovery Bank
Rating: 1
Author: Adolph S

Discovery Bank's replyOfficial

21 Jun 2022, 10:47

Hi Ramaru

I am sorry you had such an experience on your first encounter with us.

I have checked and I see that your account is on a bundled fee option of R125 PM and that is why the fees are so high and also because the fees had been outstanding for two months after opening the account, hence the fees went off as soon as you deposited funds into the account.

Please confirm if I may assist you with a product downgrade to the PAYT account for R10?

Regards,
Palehelo

Discovery Bank's reply21 Jun 2022, 10:47

Official

Hi Ramaru

I am sorry you had such an experience on your first encounter with us.

I have checked and I see that your account is on a bundled fee option of R125 PM and that is why the fees are so high and also because the fees had been outstanding for two months after opening the account, hence the fees went off as soon as you deposited funds into the account.

Please confirm if I may assist you with a product downgrade to the PAYT account for R10?

Regards,
Palehelo

AS

Adolph S's updateReviewer Update

21 Jun 2022, 10:56

But that is not what i was advised by your own consultant that it will be so much for fees , and the even if it is for two months how can it be more than R700 for two month and i need my funds and cancellation of that bank account, they told me it was pay as you bank account n all of a sudden its so much and I have not been receiving any statements in alerting me of those fees in my account. and I think its your responsibility to make sure that your stuff members give correct information to customers, so here I was misinformed by your consultant and its not my fault at all and now you tell me that you will downgrade my package, I didn't even make a single transaction using your bank "I want my money back that is all"

AS

Adolph S's update21 Jun 2022, 10:56

Reviewer Update

But that is not what i was advised by your own consultant that it will be so much for fees , and the even if it is for two months how can it be more than R700 for two month and i need my funds and cancellation of that bank account, they told me it was pay as you bank account n all of a sudden its so much and I have not been receiving any statements in alerting me of those fees in my account. and I think its your responsibility to make sure that your stuff members give correct information to customers, so here I was misinformed by your consultant and its not my fault at all and now you tell me that you will downgrade my package, I didn't even make a single transaction using your bank "I want my money back that is all"

AS

Adolph S's updateReviewer Update

21 Jun 2022, 11:07

I even called you call center and i was advised that they will log a complaint and haven't received any communication

AS

Adolph S's update21 Jun 2022, 11:07

Reviewer Update

I even called you call center and i was advised that they will log a complaint and haven't received any communication

Discovery Bank's replyOfficial

23 Jun 2022, 09:58

Hi Ramaru

I have followed up on your feedback and you are correct the fees taken off your account are not for just two months but they date back to January and possibly before.

I have requested the sales call made to you so that we can investigate and address the misinformation that happened.

I also have taken note of the complaints case logged for you and i will be following up closely for you.

Regards,
Palehelo

Discovery Bank's reply23 Jun 2022, 09:58

Official

Hi Ramaru

I have followed up on your feedback and you are correct the fees taken off your account are not for just two months but they date back to January and possibly before.

I have requested the sales call made to you so that we can investigate and address the misinformation that happened.

I also have taken note of the complaints case logged for you and i will be following up closely for you.

Regards,
Palehelo

AS

Adolph S's updateReviewer Update

29 Jun 2022, 12:35

Hi Palehelo

How long will this issue take to be resolved? I honestly need timelines because i need my money back into my account, because I am not responsible for you customer care consultants for not giving me the right information please give me a call to explain all that is happening

Regards
Ramaru

AS

Adolph S's update29 Jun 2022, 12:35

Reviewer Update

Hi Palehelo

How long will this issue take to be resolved? I honestly need timelines because i need my money back into my account, because I am not responsible for you customer care consultants for not giving me the right information please give me a call to explain all that is happening

Regards
Ramaru

Discovery Bank's replyOfficial

30 Jun 2022, 18:23

Hi Ramaru

Please pardon the delayed response.

I have checked with our team and the complaints department had logged a service request to investigate the sales call and the process of your onboarding, the feedback they get from the service request will determine weather we can get managements approval to reverse your fees.

From where the status is now, I am asking for 3 -4 more working days to further escalate.

Regards,
Palehelo

Discovery Bank's reply30 Jun 2022, 18:23

Official

Hi Ramaru

Please pardon the delayed response.

I have checked with our team and the complaints department had logged a service request to investigate the sales call and the process of your onboarding, the feedback they get from the service request will determine weather we can get managements approval to reverse your fees.

From where the status is now, I am asking for 3 -4 more working days to further escalate.

Regards,
Palehelo

AS

Adolph S's updateReviewer Update

19 Jul 2022, 11:39

Hi I got your email and i dont remember signing any documents for opening a account and the information share is false

AS

Adolph S's update19 Jul 2022, 11:39

Reviewer Update

Hi I got your email and i dont remember signing any documents for opening a account and the information share is false

Discovery Bank's replyOfficial

19 Jul 2022, 16:54

Hi Ramaru,

Thanks for letting me know.

Please advise which part of the information shared is false?

Regards,
Pale

Discovery Bank's reply19 Jul 2022, 16:54

Official

Hi Ramaru,

Thanks for letting me know.

Please advise which part of the information shared is false?

Regards,
Pale

AS

Adolph S's updateReviewer Update

19 Jul 2022, 18:37

So we on the same page can you ask someone to contact me so that I can cancel my account

AS

Adolph S's update19 Jul 2022, 18:37

Reviewer Update

So we on the same page can you ask someone to contact me so that I can cancel my account

Discovery Bank's replyOfficial

25 Jul 2022, 07:27

Hi Ramaru

Please pardon the delayed response.

Your request has been sent to our account closure team for assistance.

Regards,
Pale

Discovery Bank's reply25 Jul 2022, 07:27

Official

Hi Ramaru

Please pardon the delayed response.

Your request has been sent to our account closure team for assistance.

Regards,
Pale

Funds disappeared for activating my account and i was advised that it pay as you bank account