FUNDS DEDUCTED INCORRECTLY AND TERRIBLE SERVICE FROM AKHULE

I called Discovery bank to change my account from Discovery silver account to Discovery Gold because I explained I am no longer working and I requested to pay R50 a month, I was told this would be done and the new card would be sent to me. Last week I saw that R145 was deducted from my account and I called the contact centre. I spoke to the worst consultant ever and hope the call can be listened to. The consultant's name is Akhule and instead of checking on my records, had me checking all my reference numbers and did not even assist me and neither did she want to assist me. Discovery bank has really disappointed me so much. Why did they deduct funds from my account after I called and requested in advance. i need my funds refunded