Full price for only half the package

Item: Discovery Bank
Rating: 1
Author: JC K

So I've had my Vitality for over a year now, very good level. But I CAN'T use my travel component, because Discovery Bank does not allow passport holders to open an account? So why am I paying for the full package, if I only receive 75% of the package? Why offer the package if you know it will be a problem? Then I want discount on my package, because I'm paying for more than I can get & use.

Helpful (0)

Replies (3)

Discovery Bank's replyOfficial

20 Oct 2023, 11:24

Hi JC

I am so sorry to hear about your disappointing encounter with us.

The pilot for our passport functionality on the bank App will be going live any moment from now, I do not have a precise date but the priority on this functionality is at the highest level of escalation.

Regards,
Palehelo

Discovery Bank's reply20 Oct 2023, 11:24

Official

JC K's updateReviewer Update

20 Oct 2023, 11:26

Escalation is not giving me discount, nor paying my monthly debit order!

JC K's update20 Oct 2023, 11:26

Reviewer Update

Escalation is not giving me discount, nor paying my monthly debit order!

Discovery Bank's replyOfficial

23 Oct 2023, 11:20

Hi JC

Noted, I am sorry we will have to wait for this functionality to go live.

Regards,
Palehelo

Discovery Bank's reply23 Oct 2023, 11:20

Official

Hi JC

Noted, I am sorry we will have to wait for this functionality to go live.

Regards,
Palehelo