Frustrating experience

Today was one of the most heartbreaking and infuriating experiences of my life. The bank, the very institution I trusted with my hard-earned money, completely shattered that trust without a hint of remorse. Even after I told them I was having a panic attack, they showed no compassion—just cold indifference.

At 10:19 today I have an immediate payment from my Discovery bank account to my Standard Bank,R15,000.00 of my money is gone, and instead of giving me answers, they’re sending me in circles, passing me from one person to another, making me do my own investigation with the other bank. They refuse to take responsibility, and when the call got disconnected, they didn’t even have the decency to call me back. They can’t even tell me where my money is or what’s happening. I feel helpless, betrayed, and deeply disappointed beyond words.