Frustrating Discovery

I phoned in as I thought I had lost my credit card. The lady who took the call said that she could only pause the card. I had to go into the app to cancel. When I found the card I tried to remove the pause and reactivate. This I could not do as she had in fact canceled the card which she said she couldn't do. I then wasted time and patience trying to resolve the problem with another person. But no luck. Dreadful service from the first lady. Good service from the second one.