MS
Marco S

1 reviews | Active since Mar 2017

15 Mar 2017, 08:07

Frustrating and very poor service

<p>I have been trying close my bank card for some time now, i eventually got tired of the poor responses and automated responses and escalted the matter. I was assured by Rasigan Pillay that the matter was being attended to, and asked to wait two days before i contact my lawyer, the banking ombudsman and whom ever else i can regarding this frustrating situation. Nonetheless after chasing Rasigan for a solution i have all but been told what i was actually complaining about, it truly is mind boggeling. If Discovery continue to treat their customers in this manner they will have none left in the near future.</p>

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Replies (1)
Discovery Bank
Discovery Bank's reply18 Apr 2017, 13:28
Official

Dear Marco1982

Thank you for your comments and for bringing this matter to our attention.

As per our records, we can confirm that your query has been resolved.

We humbly apologise for the late response, this was due to a technical error experienced on our systems.

Thank you for your patience and understanding.