HB
Henk B
1 reviews | Active since Jun 2016
23 Oct 2019, 17:49
Frustrating and Unprofessional Application Process
All document uploads are forced through the app, which still has tons of bugs. I was also given incorrect information by a consultant on my application cut off date which led to application expiry while I was telephonically ensured that I still have time to upload documents. Very frustrating experience!
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Replies (1)
Discovery Bank's replyOfficial
24 Oct 2019, 11:58Hi Henk B,
Thank you for bringing this matter to our attention.
We will investigate and address with the consultant, however once your offer has expired we are not allowed to work on that application.
You will need to recapture the application on our App to create a new offer, then we will be able to assist in finalizing the application for you.
Regards
Jaco
Thank you for bringing this matter to our attention.
We will investigate and address with the consultant, however once your offer has expired we are not allowed to work on that application.
You will need to recapture the application on our App to create a new offer, then we will be able to assist in finalizing the application for you.
Regards
Jaco
Discovery Bank's reply24 Oct 2019, 11:58
Official
Hi Henk B,
Thank you for bringing this matter to our attention.
We will investigate and address with the consultant, however once your offer has expired we are not allowed to work on that application.
You will need to recapture the application on our App to create a new offer, then we will be able to assist in finalizing the application for you.
Regards
Jaco
Thank you for bringing this matter to our attention.
We will investigate and address with the consultant, however once your offer has expired we are not allowed to work on that application.
You will need to recapture the application on our App to create a new offer, then we will be able to assist in finalizing the application for you.
Regards
Jaco