TM
Tshepiso M
1 reviews | Active since Jun 2014
15 May 2024, 09:06
Frustrating account opening process -3 months later
I have been trying to open a personal bank account since February. No communication from the bank and I have to call in every single week to find out the progress.
They have apologized for the delays and no deadline that they have set for resolution has been met. Very frustrating as I want to test out their product set
Helpful (0)
Replies (7)0
Replies (7)
Discovery Bank's replyOfficial
17 May 2024, 11:39Hey Tshepiso
Thanks for reaching out to us, we apologise again for the experience you have had with us.
I consulted with the ***** team, we located your email. Part of delay was that the primary email address that we have doesnt match the email address you sent the documents from. Please ensure to update on your bank app.
The team has sent through your application query to the relevant team for further assistance, please be on the lookout for communication soonest. If you have still haven't received any feedback by Tuesday 21 May 2024, please reach out on HelloPeter on this message again?
Best regards,
Mpho
Thanks for reaching out to us, we apologise again for the experience you have had with us.
I consulted with the ***** team, we located your email. Part of delay was that the primary email address that we have doesnt match the email address you sent the documents from. Please ensure to update on your bank app.
The team has sent through your application query to the relevant team for further assistance, please be on the lookout for communication soonest. If you have still haven't received any feedback by Tuesday 21 May 2024, please reach out on HelloPeter on this message again?
Best regards,
Mpho
Discovery Bank's reply17 May 2024, 11:39
Official
Hey Tshepiso
Thanks for reaching out to us, we apologise again for the experience you have had with us.
I consulted with the ***** team, we located your email. Part of delay was that the primary email address that we have doesnt match the email address you sent the documents from. Please ensure to update on your bank app.
The team has sent through your application query to the relevant team for further assistance, please be on the lookout for communication soonest. If you have still haven't received any feedback by Tuesday 21 May 2024, please reach out on HelloPeter on this message again?
Best regards,
Mpho
Thanks for reaching out to us, we apologise again for the experience you have had with us.
I consulted with the ***** team, we located your email. Part of delay was that the primary email address that we have doesnt match the email address you sent the documents from. Please ensure to update on your bank app.
The team has sent through your application query to the relevant team for further assistance, please be on the lookout for communication soonest. If you have still haven't received any feedback by Tuesday 21 May 2024, please reach out on HelloPeter on this message again?
Best regards,
Mpho
TM
Tshepiso M's updateReviewer Update
23 May 2024, 16:00Good day Mpho,
You set a deadline of 21st of May, and on the 23rd May i write to inform you that no one has contacted me or solved the issue
You set a deadline of 21st of May, and on the 23rd May i write to inform you that no one has contacted me or solved the issue
TM
Tshepiso M's update23 May 2024, 16:00
Reviewer Update
Good day Mpho,
You set a deadline of 21st of May, and on the 23rd May i write to inform you that no one has contacted me or solved the issue
You set a deadline of 21st of May, and on the 23rd May i write to inform you that no one has contacted me or solved the issue
TM
Tshepiso M's updateReviewer Update
01 Jun 2024, 17:50Hi Mpho,
It has been two weeks since our last conversation and its been since february since i tried opening the discovery account. I am not getting any feedback via email or calls.
I will keep updating this channel so that its visible for anyone who wants to know about my journey to opening a personal account with Discovery Bank
It has been two weeks since our last conversation and its been since february since i tried opening the discovery account. I am not getting any feedback via email or calls.
I will keep updating this channel so that its visible for anyone who wants to know about my journey to opening a personal account with Discovery Bank
TM
Tshepiso M's update01 Jun 2024, 17:50
Reviewer Update
Hi Mpho,
It has been two weeks since our last conversation and its been since february since i tried opening the discovery account. I am not getting any feedback via email or calls.
I will keep updating this channel so that its visible for anyone who wants to know about my journey to opening a personal account with Discovery Bank
It has been two weeks since our last conversation and its been since february since i tried opening the discovery account. I am not getting any feedback via email or calls.
I will keep updating this channel so that its visible for anyone who wants to know about my journey to opening a personal account with Discovery Bank
TM
Tshepiso M's updateReviewer Update
05 Jun 2024, 09:05Hi Mpho,
I am updating our message chain for record purposes
I have still not received any feedback from Discovery, be it through Hellopeter or email. I will keep the chain going as the body of evidence. i emailed complaints on the 01/06/2024.
To: ***, *** Sent: Saturday, 01 June 2024 at 17:58:42 GMT+02:00
Thank you very much
I am updating our message chain for record purposes
I have still not received any feedback from Discovery, be it through Hellopeter or email. I will keep the chain going as the body of evidence. i emailed complaints on the 01/06/2024.
To: ***, *** Sent: Saturday, 01 June 2024 at 17:58:42 GMT+02:00
Thank you very much
TM
Tshepiso M's update05 Jun 2024, 09:05
Reviewer Update
Hi Mpho,
I am updating our message chain for record purposes
I have still not received any feedback from Discovery, be it through Hellopeter or email. I will keep the chain going as the body of evidence. i emailed complaints on the 01/06/2024.
To: ***, *** Sent: Saturday, 01 June 2024 at 17:58:42 GMT+02:00
Thank you very much
I am updating our message chain for record purposes
I have still not received any feedback from Discovery, be it through Hellopeter or email. I will keep the chain going as the body of evidence. i emailed complaints on the 01/06/2024.
To: ***, *** Sent: Saturday, 01 June 2024 at 17:58:42 GMT+02:00
Thank you very much
Discovery Bank's replyOfficial
06 Jun 2024, 13:28Hi Tshepiso
We apologise for the delayed We have consulted with the ***** team, they have advised that could you should re-try the application tomorrow.
The team will remove the pending application, and you should be able to start a new one.
Best regards,
Mpho
We apologise for the delayed We have consulted with the ***** team, they have advised that could you should re-try the application tomorrow.
The team will remove the pending application, and you should be able to start a new one.
Best regards,
Mpho
Discovery Bank's reply06 Jun 2024, 13:28
Official
Hi Tshepiso
We apologise for the delayed We have consulted with the ***** team, they have advised that could you should re-try the application tomorrow.
The team will remove the pending application, and you should be able to start a new one.
Best regards,
Mpho
We apologise for the delayed We have consulted with the ***** team, they have advised that could you should re-try the application tomorrow.
The team will remove the pending application, and you should be able to start a new one.
Best regards,
Mpho
TM
Tshepiso M's updateReviewer Update
06 Jun 2024, 14:05Hi Mpho,
The response doesn't give me any confidence.
Firstly, there has been no communication as to why my initial application is now being cancelled.
Secondly, no explanation as to why i have not received any communication from Discovery - on any channel.
Can i atleast get some customer care, and get a phone call or a written response as to what happened.
The response doesn't give me any confidence.
Firstly, there has been no communication as to why my initial application is now being cancelled.
Secondly, no explanation as to why i have not received any communication from Discovery - on any channel.
Can i atleast get some customer care, and get a phone call or a written response as to what happened.
TM
Tshepiso M's update06 Jun 2024, 14:05
Reviewer Update
Hi Mpho,
The response doesn't give me any confidence.
Firstly, there has been no communication as to why my initial application is now being cancelled.
Secondly, no explanation as to why i have not received any communication from Discovery - on any channel.
Can i atleast get some customer care, and get a phone call or a written response as to what happened.
The response doesn't give me any confidence.
Firstly, there has been no communication as to why my initial application is now being cancelled.
Secondly, no explanation as to why i have not received any communication from Discovery - on any channel.
Can i atleast get some customer care, and get a phone call or a written response as to what happened.
Discovery Bank's replyOfficial
24 Jun 2024, 11:24Hi Tshepiso
We apologise for your application experience.
It seems your application had a ***** lock on it, as previously advised the email was not located due to the email address used.
However we do see that our ***** team has received the clear, and the application was cancelled. I do also see that you were also in touch with one of our Relationship Managers who also confirmed.
Should you have any further questions regarding this, please get in touch with us on ***.
Best regards,
Mpho
We apologise for your application experience.
It seems your application had a ***** lock on it, as previously advised the email was not located due to the email address used.
However we do see that our ***** team has received the clear, and the application was cancelled. I do also see that you were also in touch with one of our Relationship Managers who also confirmed.
Should you have any further questions regarding this, please get in touch with us on ***.
Best regards,
Mpho
Discovery Bank's reply24 Jun 2024, 11:24
Official
Hi Tshepiso
We apologise for your application experience.
It seems your application had a ***** lock on it, as previously advised the email was not located due to the email address used.
However we do see that our ***** team has received the clear, and the application was cancelled. I do also see that you were also in touch with one of our Relationship Managers who also confirmed.
Should you have any further questions regarding this, please get in touch with us on ***.
Best regards,
Mpho
We apologise for your application experience.
It seems your application had a ***** lock on it, as previously advised the email was not located due to the email address used.
However we do see that our ***** team has received the clear, and the application was cancelled. I do also see that you were also in touch with one of our Relationship Managers who also confirmed.
Should you have any further questions regarding this, please get in touch with us on ***.
Best regards,
Mpho