Frustrated out of my mind - stay away

4 weeks ago I joined Discovery bank and opened various accounts. One of my requests was to move my current tax free savings account with a different institution to my new discover tax free account. According to discovery it was going to take 7 days (keep in mind its going on 3-4 week now). Discovery requested my current institution complete documents for them which was done same day or the next. Over a week ago my current institution requested discovery to sign a document just to ensure account details are correct and they comply with the tax free regulations before they transfer the funds, this document still hasnt been sign to this day which is delaying the whole process. The product operations department are the ones dealing with this process and the only communication method with them is via email, apparently theh dont do calls. I have requested on various occasions for updates and or a manager from this department to make contact with me which have been ignored.

I sent them another email this morning to state that if this is not finalised I will be closing my accounts with discovery as I dont want to be associated with a bank that cant handle a sinmple process such as this.

My advice is to stay away from Discovery Bank. Everything looks good on the website but from a personal experience it has been the worst deparment to deal with in a bank (keep in mind I have had accounts with majority of the top 5 banks over the years)